At Divi Engine, we prioritize customer satisfaction and aim to provide high-quality WordPress Divi plugins. Our refund policy is designed to be fair and transparent, applying for 14 days from the date of purchase:

1. Plugin Functionality Issues: If a plugin is not functioning properly and our team cannot resolve the issue, you are eligible for a refund.
2. Product Description Discrepancy: If the plugin does not perform as described on our product page, you may request a refund. Please contact us for any queries about specific features.
3. Proof Requirement for Non-Functionality: In cases where the plugin is not working as expected, we require a detailed explanation and proof, such as logs, live site examples, or screenshots.
4. Limitation on Multiple Downloads: The refund policy is void if a plugin is downloaded more than once, to prevent misuse.
5. Refund Post-Resolution Attempts: Refunds are issued only after all conditions are met and our team has exhausted all efforts to resolve the issue to the customer’s satisfaction.
6. Subscription Renewal Refunds: Refunds for automatic subscription renewals are available within 7 days of the renewal date.

Why This Policy?

The nature of digital products like WordPress Divi plugins presents unique challenges. Once downloaded, they can be copied or shared, making it difficult to ensure return or non-use. This policy is crafted to protect both our customers and our intellectual property while ensuring fairness and accountability.

Need Assistance? Open a Ticket!

Encountering issues with our plugins? We’re here to help! Before requesting a refund, please open a support ticket at Divi Engine Support. Our dedicated team will work closely with you to resolve any problems, ensuring your experience with our products is positive and successful.

Our Commitment to Excellence

We strive to exceed your expectations in every aspect of our service. Our team is dedicated to providing effective solutions and ensuring that you have the best experience with our WordPress Divi plugins.

Further Information

Please also refer to the official UK Government guidance on digital product returns and refunds here.