GeneralCan I get a refund?
Due to the nature of digital products, it’s impossible to prevent fraud and still offer refunds. Therefore, we do not offer refunds. We do however offer support to fix any issues you may have with the plugin if it is directly related. If it is a compatibility issue with other plugins (other than WooCommerce for Divi BodyCommerce) we cannot be held responsible for this. We have however worked with our customers to make our plugins compatible with various plugins on request so please let us know.
If there is an issue directly related to our plugins and we cannot fix this, we will refund at this point if within 30 days of your purchase (case by case).
GeneralWhat about customer support?
We take pride in supporting our customers. If you need help of any kind, you can access support through your account – just submit a ticket and we will get back to you asap. We love to help you and often will go above and beyond, however, we only support aspects of the plugins and not custom coding such as CSS.
When purchasing one of our plugins you get one year of support for that particular plugin.
If you have a lifetime license you will get one year of support, if after this year you need help you will need to purchase another year of support unless there is a fault with the plugin in which case we will still support you.
GeneralDo I get updates?
All our plugins come with updates so long as the license is activated on your website.
Divi Nitro & Divi Protect: Lifetime license
Divi BodyCommerce & Divi Mega Menu: Annual (have to renew) and lifetime licenses options
The visual builder in the Divi Library is not working, it is just loading…
This is a known issue with Divi. To fix this go to Settings > Permalinks and update this page. Make sure you have the correct permalinks you want and click on save changes. This will fix the problem.
Account section, my CSS is not working quite right here
We have had some cases from other customers where the CSS generated from the Divi Builder was conflicting and when you change the text on one layout, it would affect the other layout – this was only happening in the account area.
Solution: Please make sure you have not enabled the Divi builder on your account page (not the layouts but the account page where the WooCommerce shortcode is on). Having the Divi builder with a text module and the shortcode inside would add unnecessary DIV’s and cause conflict. You should not have any builder on the “My Account” page, use the builder in the layouts you specify in the library.
How do I redirect the customer to the cart page after add to cart?
WooCommerce has added this setting in the default settings. Go to WooCommerce > Settings > Products > General > Redirect to the cart page after successful addition. Enable this
I cannot edit the modules using the visual builder
As of Divi BodyCommerce 3.0 it is now compatible with the Divi Visual Builder. Some of our modules are not 100% compatible yet but will still work, you may just not be able to see a live preview of the changes you make. You can see a full list of our compatible modules on our blog post here
Is Divi Nitro compatible with Extra or other themes?
To answer this we need to look at Nitro in two parts:
1) Deferral: Nitro is ONLY compatible with themes that use the Divi Builder, for example, Divi, Extra or similar.
2) Script Minification: Nitro can minify and combine any theme’s scripts – it is not Divi specific here.
My page is breaking when I minify my scripts
- Make sure you DO NOT include jQuery in your JS queue. Try removing this.
- Try removing all your scripts, add 1-3 at a time, clear the cache and view the website. If it is ok, carry on until you find the troublesome script.
- Once you have found the troublesome script, try adding it to a new queue by itself, if it still causes an issue, leave this out.
This is why we love Nitro, as it gives you the flexibility to remove these scripts and not have to remove minification altogether.
How do I know if my images are being deferred?
You can check if your images are being deferred by inspecting the console. If you are using Chrome, right click and press inspect.
Go to the network tab and then refresh the page (I always hold down Ctrl + F5 which is a hard refresh)
You will see the following:
As you can see above the images  are being loaded after the initial page load. The red line shows the initial page load . If the images are on the left of this line, it is NOT working.
The visual builder is not working on my protect section
You cannot use the Visual Builder on the protect section itself. This is because Divi requires the custom post to be publicly accessible for this to happen. We cannot do this because we need to keep the post hidden from Google and users on the site.
You can use the classic builder on the protected section. To enable this go to: Divi > theme options > builder > advanced and disable the “Enable The Latest Divi Builder Experience”, then enable “Enable Classic Editor”.
You can use the visual builder when adding the protect module to the page – we have made this module compatible with the visual builder, it is just the hidden content you cannot create using the visual builder.
How do I protect a whole page
Firstly Divi Protect was not designed to be used this way – it is to be used within the page. However, you can use it in a slightly different way to achieve this result. Follow the steps below:
- Create a Divi Protect section and create what you want on the page within this section (effectively this becomes your page).
- Create a page and ONLY add the Divi Protect module.
What happens here is the user will come to the page and ONLY see the password login. Once they login, it will show the page/section you create in the Divi Protect Section settings.
Protect is not hiding the sections below
Divi Protect DOES NOT hide sections below the module on the page. It is not designed this way. You need to add all the sections you want hidden in the Divi Protect Section you create in our settings page. Here is a tutorial on how to password protect a section: https://diviengine.com/divi-protect-section-password-user-guide/