Support might be a bit slower…
It is that time of the year again where we will be trying to spend some quality time with our families to celebrate the holidays. To prepare for that the Divi Engine Team will be running on a very thin support schedule from December 16th to January 3rd, so please bear with us as we take in some holiday cheer and charge our batteries for the year ahead.
Now, that doesn’t mean that we will be leaving you folks high and dry, all we are saying is that we might not be able to get to your questions or concerns as speedily as we normally do. As a precaution, please take a look below to help avoid running into any issues, but also find help quickly if something does come up.
We wish you all a Merry Christmas, and a Happy New Year!
What to Avoid
We urge you to avoid any major updates to any of our plugins, but really, any major updates to your WordPress install. While this is normally horrible advice, an update could trigger an incompatibility of some sort that could lead to things not acting the way you expect them to.
Messing with server settings is a bad idea this time of year when support teams for all the players like hosting, plugins, and themes are trying to spend time with their families. We would avoid upgrading the version of PHP you are using or messing with any PHP settings.
I get it, you’ve been grinding hard to get that project done by year-end and that is great, but we suggest you hold off on pushing any staging sites or site changes to production until the full support team is back in action. How sites behave in staging, or even local dev, can often be different from production.
What to Do
Ask the Community
You guys have built an amazing Divi Engine Community where users from all over the world help and support each other with simple to even complex issues that come up. If you have not been there before, definitely check out our very active Facebook group.
Check Our Documentation
We have been hard at work updating our documentation to be as up-to-date as possible and you will find most of your questions answered there. There are new articles added almost daily along with videos to help you as best we can without having to wait.
Definitely use that search function!
Help, I’m Stuck!
Ask for Support!
We are here to help you with any issues regarding our plugins that you encounter. Yes, we might be a bit slower to respond, but we will respond, just please be patient with us.
Use our normal support channels found in your Divi Engine Account Dashboard.
Don’t be like Christmas tree kitty!
We really appreciate all of you awesome
customers Divi Engine Family members for your understanding and patience over the next week or so. And please never feel like we’ve abandoned you as we will readily abandon any intent of trying aunty Karen’s deviled eggs. The Divi Engine Team is here for you, and we will be doing our best to get to every question or issue as quickly as we can.
From the entire Divi Engine Team, we wish you a Merry Christmas and a Super Happy New Year!