We’ll be Running a Skeleton Crew

It is that time of the year where we all get down with some fruit cake and Holiday Cheer. To prepare for that the Divi Engine Team will be running on a very thin support schedule from December 23rd to January 3rd, so please bear with us as we also try to spend some time with our families this Holiday Season.

Now, that doesn’t mean that we will be leaving you folks high and dry, all we are saying is that we might not be able to get to your questions or concerns as speedily as we normally do. As a precaution, please take a look below to help avoid running into any issues, but also find help quickly if something does come up.

We wish you all a Merry Christmas, and a Happy New Year!

What to Avoid

Updates

We urge you to avoid any major updates to any of our plugins, but really, any major updates to your WordPress install. While this is normally horrible advice, an update could trigger an incompatibility of some sort that could lead to things not acting the way you expect them to.

Server Changes

Messing with server settings is a bad idea this time of year when support teams for all the players like hosting, plugins, and themes are trying to spend time with their families. We would avoid upgrading the version of PHP you are using or messing with any PHP settings.

Deploying Sites

I get it, you’ve been grinding hard to get that project done by year-end and that is great, but we suggest you hold off on pushing any staging sites or site changes to production until the full support team is back in action. How sites behave in staging, or even local dev, can often be different from production.

What to Do

Ask the Community

You guys have built an amazing Divi Engine Community where users from all over the world help and support each other with simple to even complex issues that come up. If you have not been there before, definitely check out our very active Facebook group.

Check Our Documentation

We have been hard at work updating our documentation to be as up-to-date as possible and you will find most of your questions answered there. There are new articles added almost daily along with videos to help you as best we can without having to wait.

Definitely use that search function!

Help, I’m Stuck!

Ask for Support!

We are here to help you with any issues regarding our plugins that you encounter. Yes, we might be a bit slower to respond, but we will respond, just please be patient with us as we wipe the fruit cake off our faces first.

Use our normal support channels found in your Divi Engine Account Dashboard.

The 2021 Family Talent Show is Going to Rock!

Conclusion

We really appreciate all of you awesome customers Divi Engine Family members for your understanding and patience over the next week or so. And please never feel like we’ve abandoned you as we will readily abandon any intent of trying aunty Karen’s deviled eggs. The Divi Engine Team is here for you, and we will be doing our best to get to every question or issue as quickly as we can.

From the entire Divi Engine Team, we wish you a Merry Christmas and a Super Happy New Year!